Last updated: 22 October 2026
This policy explains what personal data the website Make Me A Prompt (makemeaprompt.com) collects, why and for how long, under Regulation (EU) 2016/679 (GDPR) and Italian Legislative Decree 196/2003.
1. Data controller
ABCOM, owner of the ZeroG Labs brand, Piazza XXV Aprile 4, 20005 Pogliano Milanese (MI), Italy. Privacy contact: support@makemeaprompt.com.
2. What data we collect
- Orders: first and last name, email, country of your billing address (we need it to calculate VAT) and, if you ask for an invoice, the other billing details. Products bought, amount, date and payment method used.
- Customer account: required to buy category packs and single prompts, optional otherwise. It holds your email, your password stored encrypted, your purchases, your unlocked prompts and the number of downloads already used.
- Support messages: name, email, topic, order number if you give it, and the text you choose to send us.
- Technical data: like any website, the server logs IP address, date and time, requested page and browser type (server logs).
We never see or store payment card details: they are handled directly by the payment providers listed in section 5. We do not ask for special categories of data (for example health data): please do not include them in your requests.
3. Why we use them and legal basis
| Purpose | Data | Legal basis |
|---|---|---|
| Managing orders, downloads and support | Order and account data | Performance of a contract (art. 6.1.b GDPR) |
| Running your account, unlocking the prompts you bought and adding the new ones included for 12 months | Account data | Performance of a contract (art. 6.1.b GDPR) |
| Replying to support messages | Form data | Pre-contractual steps at your request (art. 6.1.b GDPR) |
| Tax and accounting obligations, including VAT for your country | Order and billing data | Legal obligation (art. 6.1.c GDPR) |
| Sending free updates of the prompts you bought | Performance of a contract (art. 6.1.b GDPR) | |
| Measuring visits to the site | Browsing data collected by Google Analytics | Consent (Art. 6.1.a GDPR) |
| Running and protecting the site | Server logs | Legitimate interest (art. 6.1.f GDPR) |
We do not use data for advertising, profiling or automated decisions. We do not send newsletters without your explicit consent.
4. How long we keep data
- Order data and invoices: 10 years, as required by Italian law.
- Customer account: until you ask us to delete it. Order data is still kept for the period required by law.
- Support messages: no longer than 12 months after our last reply.
- Server logs: no longer than 12 months.
5. Who processes data on our behalf
Data is never sold or transferred. Only the necessary providers may process it, as processors or independent controllers:
- Aruba S.p.A. (Italy): site hosting, database and email.
- Stripe Payments Europe Ltd. (Ireland): payments by card, Apple Pay, Google Pay, Link and local methods (Bancontact, EPS).
- Klarna Bank AB (Sweden): payments with Klarna.
- PayPal (Europe) S.à r.l. et Cie, S.C.A. (Luxembourg): payments with PayPal and local methods (iDEAL, MyBank, Przelewy24, Trustly, Multibanco).
- Google Ireland Ltd. (Ireland): the mailbox where we receive support messages and, only with your consent, visit statistics with Google Analytics.
Payment providers process payment data as independent controllers, each under its own privacy policy. If you pay with Apple Pay or Google Pay, Apple’s or Google’s privacy policy also applies.
6. Transfers outside the European Union
Some providers may process data in the United States. In those cases the transfer is based on the EU US adequacy decision (Data Privacy Framework) or on the standard contractual clauses approved by the European Commission.
7. Cookies
We use technical cookies needed for the shop to work (cart, session, account login): they do not require consent. We do not use profiling cookies or advertising. At checkout the payment providers may load their own tools and use their own technical cookies.
Statistics with Google Analytics, only if you agree: if you accept in the banner, we use Google Analytics (Google Ireland Ltd.) to learn which pages are visited, roughly from which country and with what kind of device. Google Analytics uses its own cookies (for example _ga) and keeps the data for up to 14 months. If you decline or do not choose, Google Analytics does not store cookies on your device. The legal basis is consent (Art. 6.1.a GDPR): you can change your mind at any time with the “Cookie preferences” link at the bottom of every page.
8. Your rights
You can ask at any time to access, correct or delete your data, restrict processing, receive it in a portable format or object to processing based on legitimate interest (GDPR arts. 15 to 22). Write to support@makemeaprompt.com: we reply within 30 days. You can also lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it) or the authority of your country.
9. Changes
We may update this policy if the site changes. The date at the top shows the latest version.